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Frequently Asked Questions

1. Can I book my tests online & how?

Yes, you can book the tests online. Booking details are provided below, Click on Book Now button. Fill details which is required for your booked profile. You will receive a call from Customer Support Executive for Scheduling and confirmation of your appointment for blood collection. Once confirmed you need to be on fasting for 10 to 12 hours.

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2. What is fasting & which tests need it?

Some of the tests require that the beneficiary is on fast for 10-12 hours before the sample collection is done. During fasting, no food or beverages are to be consumed by the beneficiary. Only water is permitted. If fasting is not followed, then the results of some of the tests would be affected.

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3. When can you arrange for sample collection after book my test?

Once booking is done, an appointment has to be confirmed. Our service provider or customer care executive will contact you within few hours to ask for a date of appointment. Alternatively you can also contact the service provider whose details are given on confirmation Email / SMS. Appointment date / time is as per preference of the beneficiary however it may be subject to availability of technicians on that date/time.

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4. How soon will i get reports?

Once the samples are collected, including transit time, the laboratory will take anywhere between 3-5 days time for reporting, depending on your location. For Hard copy of reports you have to pay Rs. 30/- extra for courier.

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5. Is Doctor's prescription needed to avail the blood check up?

If any preventive healthcare package is required to be done, it does not need doctor's prescription. However in case of any illness, the patient is advised to consult with their physician before making any booking.

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6. How will the reports be delivered to me?

Once the results are released by the laboratory, the service provider will ensure it is hand-delivered or couriered to the address where sample was collected.

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7. Is the deputed technician qualified to do blood sample collection?

The technicians deputed by the service provider for specimen collection are adequately qualified and also would have experience in this field.

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8. Will the technician carry any cool box for my sample transportation?

collection point within 2-hours of collection (in case of home service) which would be ideal for centrifuging as soon as it reaches the centre in room temperature. The cold chain is followed thereafter till the specimen reaches the central laboratory.

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9. Can I make the payment after get the reports?

No! The payment needs to be done at the time of sample collection. The service provider may refuse to process the sample if payments are not made.

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10. What is the quality assurance from Thyrocare?

Thyrocare is one the first Indian diagnostic laboratories to obtain internationally renowned quality accreditation like ISO 9001-2000 rating as early as 2001, which is now escalated to ISO 9001:2008; NABL (National Accreditation Board for Testing and Calibration Laboratories) in 2005 and CAP (College of American Pathologists) certification in 2006. Thyrocare is having Asia's best and biggest automation to ensure maximum possible accuracy in processing.

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11. How do i know if the reports belong to me?

Bar coding helps to seal the identity of the specimen collected from you. There is no pipetting of the sample done (transfer of specimen from one vial to another) and thus no mix-up is possible. The bar codes are registered in the system against the order booked at Thyrocare by the service provider. The samples are transported in sealed containers. Every process in the laboratory is evaluated and approved by accrediting bodies. The laboratory is fully automated in all stages for most of the tests, pre-analytical, analytical and post-analytical avoiding human intervention. The reports are directly printed. There is no possibility of mix up of samples or reports. However, for your satisfaction, you are advised to note down the bar code number(s) as soon as sample(s) are collected and cross check the same with the report(s).

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12. What is Bar coding & how it helps?

Bar code identifies each of the samples that reaches the laboratory. Unique bar codes help the automated analysers to identify the sample, understand the tests to be performed and to report back the results against the bar code after processing. In Thyrocare, a sample is thus identified with its bar code and not the patient name. This starts from the collection stage, ie specimen identity is sealed as soon as it is collected in the vials. Thus it eliminates any chances of human errors or ambiguity or uncertainty.

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